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| General |
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| Join our email list! is fast, free and we never share your email address or info with anyone else. |
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| Do you have a paper catalog? |
| Sorry, we don't offer paper catalogs. |
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| How can you afford to offer such low prices? |
| We cut out the overhead costs that most retailers incur, which lead to higher prices for you. we source factory direct after carefully researching the best products at the best prices for our customers. furthermore, cut costs by not occupying expensive retail space - instead selling online. the result is low prices for our customers, everyday. |
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| Payment Info |
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| What payment methods do you accept? |
| We can accept checks, visa, mastercard, american express, and discover using paypal as our secure payment processor. |
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| No, buyers can submit payment by credit card through paypal without having a paypal account. |
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| Is my credit card information secure? |
| Yes, we process our payments through paypal, the leader in online payments. paypal abides by strictest security standards. |
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| Will I get an order confirmation when I place my order? |
| Yes! you can expect to receive an order confirmation to be emailed to you within 30 minutes of order placement. if you don't get one, please check your spam and or junk filter before you contact us. |
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| Do you charge sales tax? |
| Only for washington state residents. |
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| Shipping Times |
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| When will my order ship? |
| We typically ship items within 2-3 business days of your order. |
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| Our customers typically receive their orders within 1-2 weeks. |
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| Do you ship overseas? |
| Sorry, we do not ship overseas currently. |
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| How will my order be shipped? |
| We use ups and usps for shipping our products. |
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| Returns |
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| How do returns work? |
If you are unsatisfied with your purchase for any reason, please contact us within 14 days of receiving your order. we will arrange repair or pickup and issue a replacement as necessary. we ask that you pay the return shipping charges if the item the return is not due to a defective product. please return the item in saleable condition. |
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We allow 14 days after you receive the order. if you unsatisfied for any reason during this time, please let us know and we'll make you happy. |
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| What is your privacy policy? |
The affordable home is serious about protecting your privacy. the affordable home understands your concerns with regard to how information about you is used and shared, and the affordable home appreciates your trust that the affordable home will do so carefully and sensibly. we do not sell or distribute or customer information. |
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| Does the affordable home ever rent or sell my email address? |
No, we never sell or rent the email addresses of our customers. we value our customers and know how important privacy is for them. |
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| You can ask your own question here. Thank you! |
